The Aiwyn Firm Portal and Client Portal are back up and running and are stable. This issue is now resolved.
Posted Sep 25, 2026 - 06:33 EDT
Monitoring
We have restored the Aiwyn Firm Portal and Client Portal, and we are monitoring closely for any operational anomalies. We'll post our next update by 9:00 a.m. ET tomorrow.
Posted Sep 25, 2026 - 01:00 EDT
Identified
We are still working to restore the Aiwyn Firm Portal and Client Portal. Both are still unavailable in the Production and Staging environments.
We've made progress and have identified the issue, but we expect both portals to stay unavailable until tomorrow, Friday, September 25. We'll post our next update by 9:00 a.m. ET tomorrow, or sooner if service resumes.
Thank you for your patience while our team works to restore service safely.
Posted Sep 24, 2026 - 20:13 EDT
Update
We are continuing to investigate this issue.
Posted Sep 24, 2026 - 14:52 EDT
Update
The Aiwyn Firm Portal and Client Portal are still unavailable in both our Production and Staging environments. Our team is still working on a fix and looking into what caused the outage.
We will post another update as soon as possible.
Posted Sep 24, 2026 - 14:51 EDT
Investigating
We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time.
Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.
Posted Sep 24, 2026 - 13:34 EDT
This incident affected: Aiwyn Client Payment Portal, Aiwyn Firm Portal, and Aiwyn Staging Environment.